:root{color-scheme:light;--font-display: "Roboto", -apple-system, "Segoe UI", system-ui, sans-serif;--font-sans: "Roboto", -apple-system, "Segoe UI", system-ui, sans-serif;--font-mono: "JetBrains Mono", ui-monospace, "SFMono-Regular", Menlo, monospace;--canvas: #f6f7fb;--panel: #ffffff;--sunken: #f0f1f7;--veil: #e7e9f2;--text: #171a2b;--text-secondary: #545b72;--text-muted: #8b91a6;--border: rgba(23, 26, 43, .08);--border-strong: rgba(23, 26, 43, .14);--dark-surface: #171a2b;--accent: #6d5ef0;--accent-2: #4f7cff;--accent-hover: #5a4be0;--accent-text: #4c3fd1;--accent-tint: rgba(109, 94, 240, .1);--gradient-accent: linear-gradient(135deg, #7c6ff0 0%, #4f7cff 100%);--gradient-warm: linear-gradient(135deg, #ff7a59 0%, #ffa24b 100%);--gradient-mint: linear-gradient(135deg, #34d399 0%, #14b8a6 100%);--success: #059669;--success-tint: rgba(5, 150, 105, .12);--warning: #b45309;--warning-tint: rgba(217, 119, 6, .12);--error: #dc2626;--error-tint: rgba(220, 38, 38, .1);--info: #0284c7;--info-tint: rgba(2, 132, 199, .1);--radius-xs: 6px;--radius-sm: 10px;--radius-md: 14px;--radius-lg: 20px;--shadow-sm: 0 1px 2px rgba(23, 26, 43, .04), 0 1px 1px rgba(23, 26, 43, .03);--shadow-md: 0 10px 28px rgba(23, 26, 43, .08);--shadow-lg: 0 24px 56px rgba(23, 26, 43, .14);--glow-accent: 0 0 0 3px rgba(109, 94, 240, .18);--ease: cubic-bezier(.2, 0, 0, 1);--duration-fast: .15s;--duration-base: .2s;--duration-slow: .3s;--status-new: var(--info);--status-new-soft: var(--info-tint);--status-in_progress: var(--warning);--status-in_progress-soft: var(--warning-tint);--status-waiting_user: var(--accent);--status-waiting_user-soft: var(--accent-tint);--status-resolved: var(--success);--status-resolved-soft: var(--success-tint);--status-closed: var(--text-secondary);--status-closed-soft: var(--veil)}*{box-sizing:border-box}html,body,#root{min-height:100%}body{margin:0;font-family:var(--font-sans);font-size:16px;line-height:1.5;background:radial-gradient(700px 420px at 20% -10%,rgba(124,111,240,.09),transparent 60%),radial-gradient(600px 380px at 100% 10%,rgba(79,124,255,.07),transparent 55%),var(--canvas);color:var(--text);-webkit-font-smoothing:antialiased;-webkit-tap-highlight-color:transparent}h1,h2,h3,p{margin:0}h2{font-family:var(--font-display);font-weight:700;letter-spacing:-.02em;font-size:19px;color:var(--text)}button{font-family:inherit;touch-action:manipulation}:focus-visible{outline:2px solid var(--accent);outline-offset:2px}@media (prefers-reduced-motion: reduce){*,*:before,*:after{animation-duration:.01ms!important;animation-iteration-count:1!important;transition-duration:.01ms!important}}@keyframes fadeSlideIn{0%{opacity:0;transform:translateY(10px)}to{opacity:1;transform:translateY(0)}}@keyframes spin{to{transform:rotate(360deg)}}.app{max-width:480px;margin:0 auto;padding:16px 16px 40px;min-height:100dvh;animation:fadeSlideIn var(--duration-slow) var(--ease) both}.splash-screen,.error-screen{display:flex;flex-direction:column;align-items:center;justify-content:center;gap:12px;height:100dvh;padding:24px;text-align:center;color:var(--text-secondary)}.splash-spinner{width:30px;height:30px;color:var(--accent);animation:spin .9s linear infinite}.inline-loading{display:flex;align-items:center;gap:8px;padding:32px 0;color:var(--text-muted);font-size:14px}.inline-loading svg{color:var(--accent);animation:spin .9s linear infinite}.error-screen{color:var(--error)}.admin-notice{max-width:420px;margin:18vh auto 0;padding:28px 24px;border-radius:var(--radius-lg);background:linear-gradient(165deg,var(--panel) 0%,var(--sunken) 145%);border:1px solid var(--border);box-shadow:var(--shadow-md);text-align:center;line-height:1.6;color:var(--text-secondary);animation:fadeSlideIn var(--duration-slow) var(--ease) both}.admin-notice-icon{display:inline-flex;align-items:center;justify-content:center;width:44px;height:44px;margin-bottom:14px;border-radius:var(--radius-md);background:var(--accent-tint);color:var(--accent-text)}.admin-notice p{margin:0 0 8px}.admin-notice p:last-child{margin-bottom:0;color:var(--text-muted);font-size:13.5px}.tabs{display:flex;gap:4px;margin-bottom:18px;padding:4px;border-radius:var(--radius-md);background:var(--sunken);border:1px solid var(--border)}.tabs button{flex:1;min-height:40px;padding:9px 10px;border:none;border-radius:var(--radius-sm);background:transparent;color:var(--text-secondary);font-size:13.5px;font-weight:600;cursor:pointer;transition:background var(--duration-fast) var(--ease),color var(--duration-fast) var(--ease),box-shadow var(--duration-fast) var(--ease)}.tabs button.active{background:var(--gradient-accent);color:#fff;box-shadow:var(--shadow-sm)}.ticket-form{display:flex;flex-direction:column;gap:14px;padding:20px;border-radius:var(--radius-lg);background:linear-gradient(165deg,var(--panel) 0%,var(--sunken) 145%);border:1px solid var(--border);animation:fadeSlideIn var(--duration-slow) var(--ease) both}.ticket-form label{display:flex;flex-direction:column;gap:6px;font-size:13px;font-weight:600;color:var(--text-secondary)}.ticket-form input,.ticket-form select,.ticket-form textarea,.chat-form textarea,.chat-form input[type=file]{padding:11px 12px;min-height:44px;border-radius:var(--radius-sm);border:1px solid var(--border-strong);background:#171a2b08;color:var(--text);font-size:15px;font-family:var(--font-sans);transition:border-color var(--duration-fast) var(--ease),box-shadow var(--duration-fast) var(--ease)}.ticket-form input:focus,.ticket-form select:focus,.ticket-form textarea:focus,.chat-form textarea:focus{outline:none;border-color:var(--accent);box-shadow:var(--glow-accent)}.ticket-form textarea{resize:vertical;min-height:100px}.ticket-form button[type=submit],.chat-form button[type=submit]{min-height:46px;padding:12px;border:none;border-radius:var(--radius-sm);background:var(--gradient-accent);color:#fff;font-size:15px;font-weight:700;cursor:pointer;display:inline-flex;align-items:center;justify-content:center;gap:8px;transition:transform var(--duration-fast) var(--ease),box-shadow var(--duration-fast) var(--ease)}.ticket-form button[type=submit]:hover:not(:disabled),.chat-form button[type=submit]:hover:not(:disabled){transform:translateY(-1px);box-shadow:var(--shadow-md),var(--glow-accent)}.ticket-form button[type=submit]:disabled,.chat-form button[type=submit]:disabled{opacity:.5;cursor:not-allowed;transform:none;box-shadow:none}.form-error{display:flex;align-items:center;gap:6px;color:var(--error);background:var(--error-tint);border-radius:var(--radius-sm);padding:10px 12px;font-size:13.5px;margin:0}.warning-banner{display:flex;flex-direction:column;align-items:center;gap:6px;padding:22px 20px;border-radius:var(--radius-lg);background:var(--warning-tint);border:1px solid rgba(217,119,6,.28);color:var(--text);text-align:center;line-height:1.55;animation:fadeSlideIn var(--duration-slow) var(--ease) both}.warning-banner-icon{color:var(--warning);margin-bottom:4px}.warning-banner button{margin-top:10px;min-height:44px;padding:10px 18px;border:none;border-radius:var(--radius-sm);background:var(--gradient-warm);color:#fff;font-weight:700;cursor:pointer;transition:transform var(--duration-fast) var(--ease),box-shadow var(--duration-fast) var(--ease)}.warning-banner button:hover{transform:translateY(-1px);box-shadow:var(--shadow-md),0 0 0 3px #ff7a5933}.ticket-list{list-style:none;padding:0;margin:0;display:flex;flex-direction:column;gap:8px;animation:fadeSlideIn var(--duration-slow) var(--ease) both}.ticket-list-item{display:flex;justify-content:space-between;align-items:center;padding:14px;border-radius:var(--radius-md);background:linear-gradient(165deg,var(--panel) 0%,var(--sunken) 145%);border:1px solid var(--border);gap:10px;cursor:pointer;transition:border-color var(--duration-fast) var(--ease),transform var(--duration-fast) var(--ease),box-shadow var(--duration-fast) var(--ease)}.ticket-list-item:hover,.ticket-list-item:active{border-color:var(--border-strong);transform:translateY(-1px);box-shadow:var(--shadow-sm)}.ticket-list-item-main{display:flex;flex-direction:column;gap:3px;flex:1;min-width:0}.ticket-number{font-family:var(--font-mono);font-size:11.5px;color:var(--text-muted)}.ticket-title{font-size:14.5px;font-weight:600;color:var(--text);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.ticket-date{font-family:var(--font-mono);font-size:11.5px;color:var(--text-muted)}.ticket-status{font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.03em;padding:5px 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var(--ease)}.back-button:hover{color:var(--accent-2)}.ticket-detail-header{display:flex;flex-direction:column;gap:8px}.ticket-detail-header h2{margin:0}.ticket-detail-description{font-size:14px;line-height:1.6;color:var(--text-secondary);padding:14px 16px;border-radius:var(--radius-md);background:var(--panel);border:1px solid var(--border)}.chat{display:flex;flex-direction:column;gap:10px}.chat-message{padding:11px 14px;border-radius:var(--radius-md);background:var(--panel);border:1px solid var(--border);max-width:85%}.chat-message--admin{align-self:flex-start}.chat-message--user{align-self:flex-end;background:var(--gradient-accent);border-color:transparent}.chat-message--user .chat-message-meta,.chat-message--user .chat-message-text{color:#fff}.chat-message-meta{font-size:11px;color:var(--text-muted);margin-bottom:4px;font-weight:600}.chat-message-text{font-size:14px;white-space:pre-wrap;color:var(--text)}.chat-message-attachments{display:flex;flex-direction:column;gap:4px;margin-top:8px;font-size:12px}.chat-message-attachments a{display:inline-flex;align-items:center;gap:4px;color:inherit;text-decoration:none;opacity:.9}.chat-message-attachments a:hover{text-decoration:underline}.chat-form{display:flex;flex-direction:column;gap:10px;padding:16px;border-radius:var(--radius-md);background:var(--panel);border:1px solid var(--border)}.chat-form textarea{resize:vertical;min-height:72px}